Introducing the
Benefit Navigator
A one-stop-shop tool, created by case managers, for case workers and their clients to navigate public benefits and tax credits and provide trusted information to fuel economic mobility.
The Benefit Navigator
Currently offered in Los Angeles County, expanding throughout California and other states soon.
Your one-stop shop for trusted information about public benefits, tax credits, and scenario planning.
Bree, Case Manager & Benefit Navigator User, Covenant House
Meet the Benefit Navigator
The Benefit Navigator is available in English, Spanish, and many additional languages. It is fully accessible on desktop and mobile devices.
Creating Clarity Around Benefits and Tax Credits
Address fears, illuminate benefit cliffs, and connect your clients with significant sources of cash and cash equivalents.
We provide precise results that factor in immigration status for all members of the household.
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Features include:
Benefit Navigator Assesses Eligibility For:
Tax Credits
Earned Income Tax Credit (EITC)
California Foster Youth Tax Credit
California Earned Income Tax Credit (CalEITC)
Child and Dependent Care Tax Credit (CDCTC)
Child Tax Credit and Additional Child Tax Credit
California Child and Dependent Care Tax Credit
Young Child Tax Credit
California Renter’s Credit
Mainstream Public Benefits
CalWORKs (TANF)
CARE & FERA Utility subsidies
CalFresh (SNAP)
LADWP EZ-Save (Utility savings)*
Medi-Cal
CalWORKs Child Care
ACA (Covered California)
WIC (Child nutrition)
General Relief*
Section 8 Housing
Lifeline
*Los Angeles County Benefits
Human-Centered
Design and Services
We are proud to work with lived experience experts – both team members and advisors - who infuse humility, compassion, and active listening into our human-centered design and customer service. The Benefit Navigator prioritizes usability and providing trusted actionable information above all else.
Luisa, Case Manager & Benefit Navigator User,
El Centro de Ayuda
Real-World Data, for Real-World Impact
Robust pilots with third party evaluation have shown:
The Navigator reduces staff administrative burden and provides valuable training, and proactive services to help staff work effectively, build client trust and reduce burnout.
75% of user clients identify additional benefits and 44% additional tax credits – together, an average of 54% and $10,000+ annually per household.
Increased earned income! – During the Initial Pilot, because of the Scenario Planner transparency, 43% of Navigator user clients increased their income by an average of 24% (as compared to 16% average decrease in the non-user control group over the same time period). They could see that working more and increasing their income would not create a “benefit cliff.”
54%
of users identified additional benefits and tax credits for their clients
43%
of users found that their clients’ earned income increased
24%
increase in earned income (on average)
*LA County Benefits
The Benefit Navigator assesses eligibility for:
Tax Credits
Earned Income Tax Credit (EITC)
California Foster Youth Tax Credit
California Earned Income Tax Credit (CalEITC)
Child and Dependent Care Tax Credit (CDCTC)
Child Tax Credit and Additional Child Tax Credit
California Child and Dependent Care Tax Credit
Young Child Tax Credit
California Renter’s Credit
Mainstream Public Benefits
CalWORKs (TANF)
CARE & FERA
CalFresh (SNAP)
LADWP EZ-Save*
Medi-Cal
CalWORKs Child Care
ACA (Covered California)
WIC
General Relief*
Section 8
Lifeline
Real-world data, for real-world impact.
Our goal is to increase the effectiveness of economic short-term aid and long-term mobility.
54%
of users identified additional benefits & tax credits for their clients
43%
of users found that their clients’ earned income increased
24%
potential income increases (on average)
Results from initial Pilot: March 2023 - Oct 2023
Human-Centered
Design and Service
We are proud to work with Lived Experience Advisors who infuse humility, compassion, and usability into our human-centered design. Clear, capable, and to the point, Amplifi prioritizes practicality and real-world application above all else.
Real-world data, for real-world impact.
Our goal is to increase the effectiveness of economic short-term aid and long-term mobility.
54%
of users identified additional benefits & tax credits for their clients
43%
of users found that their clients’ earned income increased
24%
potential income increases (on average)
Human-Centered Design and Service
We are proud to work with Lived Experience Advisors who infuse humility, compassion, and usability into our human-centered design. Clear, capable, and to the point, Amplifi prioritizes practicality and real-world application above all else.
*LA County Benefits
Access to Trusted Up-to-Date Benefit Information and Customer Service
Benefit Navigator’s Customer Support Team is made up of experienced case managers and social services professionals who deeply understand the public benefit and tax credits world.
We guarantee up-to-date information and proactively notify you of upcoming policy changes.
We are your partners in potential — always here to help you and your clients navigate the ever-changing policy landscape.
I use [The Benefit] Navigator during intake so I can provide info on how to increase income or get benefits. I also use it when a client has benefits so they know what it will look like when they start working.”
- Krystal, Family Case Manager, HOPICS
My client didn’t know he could qualify for CalFresh, seeing he was likely eligible in [The Benefit] Navigator was very exciting – we printed out his info, referred him to his Case Manager and they assisted him with applying.”
-Connie, Clinical Supervisor, Pacific Clinics
“I use [The Benefit] Navigator during intake so I can provide info on how to increase income or get benefits. I also use it when a client has benefits so they know what it will look like when they start working.”
- Krystal, Family Case Manager, HOPICS
“My client didn’t know he could qualify for CalFresh, seeing he was likely eligible in [The Benefit] Navigator was very exciting – we printed out his info, referred him to his Case Manager and they assisted him with applying.”
- Connie, Clinical Supervisor at Pacific Clinics
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